FRESH MEATS TERMS AND CONDITIONS

Please take the time to read these terms and conditions.  By using our website and the Services and information offered on our website, you are agreeing to these terms and conditions.

If you purchase products through our website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Table of Contents

1 – Definitions.

2 – Accuracy of content.

3 – Website Use.

4 – Passwords and Logins.

5 – Indemnification for Loss or Damage.

6 – Intellectual Property and Copyrights.

7 – Home Delivery, Click and Collect and Orders.

8 – Trademarks.

9 – Returns.

10 – Refunds and Store Credit.

11 – Links to External Websites.

12 – Limitation of Liability.

13 – Information Collection.

14 – Confidentiality.

15 – Governing Law.

Definitions

Services: Means any function or process that Fresh Meats provides you.

Delivery Fee: Means the fee associated with delivering goods to the address that you have listed.

The Website: Means the website: https://freshmeats.com.au/

We / Us: Means Fresh Meats Wises Road Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Click and Collect: Means you are required to collect the pre-packaged order that you have placed from Fresh Meats Wises Road Pty Ltd [86 Wises Road, Maroochydore, 4558, Queensland, Australia]. This service does not include any delivery fee and is the responsibility of the party who placed the order to organise a time within Fresh Meats Wises Road Pty Ltd open hours to collect.

Delivery Address: Means the address that you are intending the order to be delivered to.

Delivery Fee: Is the fee payable to Fresh Meats for the service of delivering your order to the Delivery Address that you have provided.

Order: Means a purchase that you have made to receive goods from Fresh Meats.

Authority to Leave: Means you are accepting Liability for the order to be left unattended at the address you have provided.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or any linked site.

The information contained on this website should not take the place of professional advice.

Website Use

The website is made available for your use on your acceptance and compliance with these terms and conditions. By using this website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the website or the services.

If you contribute to our forum (if any) or make any public comments on this website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the website or the services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for Loss or Damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual Property and Copyrights

We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: accounts@freshmeats.com.au

Home Delivery, Click and Collect and Orders.

Cancellation

Please consider carefully when placing an order with us as we do not offer cancellation of orders. This is due to the nature of our products. We also reserve the right to provide cancellation under extreme or unforeseeable circumstances.

Home Delivery

We offer the service of providing you Home Deliveries on the Goods that you have ordered. We provide this service for delivery at any of our listed locations on the Sunshine Coast, Queensland. Upon you creating a Home Delivery Order you will be required to provide us with a Delivery Address. We will not provide delivery beyond the front door of your home or office building.

Fresh Meats reserve the right at our discretion decide not to deliver the order at the Delivery Address where we deem the delivery address to be at high risk of being unsafe for any reason. We will contact you to organise an alternative Delivery option.

Orders Must be Placed by 10 pm for next day delivery.

There is a $50 order minimum and $15 delivery fee for all orders.

Orders will be delivered between 1 pm and 8 pm. They will be left on your doorstep if you are not home at the time of delivery. Chilled or frozen products may spoil or melt if left unrefrigerated so we recommend that someone is at home to receive it. If this is not possible, please leave an esky or icebox so that we can leave your delivery inside with some ice. We do not accept responsibility for items that could not be received in person at the time of delivery and therefore left unsupervised.

Fresh Meats advises that you follow Australian Government guidelines with your food items, whether you purchase them in-store or online. Food Standards Australia advises that chilled items left out for more than 4 hours are at risk of contamination and should be discarded. Please visit the Food Standards Australia website for more details.

Click and Collect

When placing a Click and Collect order, the party that placed the order will be required to be collected from Fresh Meats Wises Road Pty Ltd (86 Wises Road, Maroochydore, QLD, 4558). This service does not include any delivery fee and is the responsibility of the party who placed the order to organise a time within Fresh Meats open hours to collect.

Authority to Leave

When an order is placed with Fresh Meats Wises Road Pty Ltd, an Authority to leave is required.

  • When completing an order, you hereby authorise Fresh Meats to leave freight at the address provided.
  • When completing an order, you indemnify Fresh Meats against any claim for loss and/or damage relating to any delivery item so left.
  • When completing an order, the receiver authorises Fresh Meats to leave all orders without a signature.

Fresh Meats transport all products in refrigerated vehicles to ensure maximum refrigeration time upon arrival. We additionally follow all foodservice practices in the production and packaging of all our Products.

Please consider the Food Standards Australia Website when considering your chilled or frozen products.

Food Standards Australia recommends using the 2-hour / 4-hour rule:

  • For less than 2 hours can be used or put back in the refrigerator to use later.
  • For 2-4 hours can still be used or sold but can’t be put back in the fridge.
  • For 4 hours or more must be thrown away.

Delivery Fee

For all Deliveries, a flat delivery fee of $15 + GST will be applied to each order. We Provide Delivery to all locations listed on our website on the Sunshine Coast, Queensland, Australia.

Failure to Deliver

Orders that are provided with an address that is inaccessible will be returned to the store, upon an order being returned to the store we will contact you via the email address you have provided to organise alternative delivery methods. If you fail to communicate within 24 hours, we reserve the right to terminate the order and no refund will be provided.

Minimum Order

Fresh Meats Pty Ltd sets a minimum order for all online orders to the value of $50, this includes Home Delivery Orders and Click and Collect Orders. The minimum order is not inclusive of the Delivery Fee. We reserve the right to accept an order that is below the minimum order value.

Trademarks

The trademarks and logos contained on this Website are trademarks of Fresh Meats Pty Ltd.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Returns

Due to the nature of our products offered, we do not accept returns. As per Food Standards Australia Website, once a perishable product has left our control, we have no liability over the quality of the product.

Refunds and Store Credit

You can make a claim for a Refund or a Store Credit if:

  • You believe that the order you made has not been provided, or
  • The goods that you have ordered are not to the standards specified; and
  • You notify us within 12 hours of receiving the order.

Email orders@freshmeats.com.au or call 07 5451 0533 to lodge your claim. Upon receiving your claim, we will assess it to ensure the claim fits the specified criteria. If a claim meets the specified criteria, we will be happy to provide a refund or store credit.

Links to External Websites

This website may contain links that direct you outside of this website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the website and/or our services, is governed by our Privacy Policy.  By using this website and the services associated with this website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Australian Competition & Consumer Commission (ACCC) and Australian Consumer Law (ACL), Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.